Amazing service. This is my second car through them and I love that they talked to me and kept me in the loop the whole way. Both vehicles are amazing and would go back again. Mark was there every step of the way and kept me company while trying to figure out what my financing was going to look like. He was a great person who understood my wants and needs.

Fantastic to work with. Drove more than 2 hours to buy my car and would do it again when the time comes.

Recently, I acquired a 2024 Trd Pro from York’s dealership. Mark and Emily were exceptionally accommodating, despite my reserved nature. They effectively handled the unexpected challenges I presented. Notably, I was able to secure a favorable price for a vehicle that is notoriously difficult to obtain. The truck is truly remarkable.

Getting new 2024 Tacoma at York's was a great experience. Special thanks to Mark Chapman for going over and above!

I wasn't really sure how to review my experience. Buying the vehicle was fairly quick and painless. They were pretty pushy trying to push an extended warranty that would have put my payment up about 75% higher than what we had discussed for a budget. Unfortunately, I guess I should have taken the warranty, because at 32 days out from purchase, car starts overheating and blowing cold air only........thermostat is impossible to find anywhere for the vehicle. Now I've got a giant hunk if metal that I'm paying on for the next 4 years.

I am VERY impressed with all levels of customer service I have received at York's. They have gone above and beyond for me with my car. Many thanks to each and everyone of you.

Fast and Friendly, also got a great new Truck!

I needed a car within the 24 hours and the team took the reins and made it happen! Thanks to Deserae, Emily and Mike!! I love my new car!

Recently purchased a used vehicle here at York's. Not only did they provide amazing customer service, they sold me a great vehicle as well! Mark and Emily were super helpful and explained every step of the way. Best place for those car shopping in the county.

I have bought 2 vehicles through their "fresh start " program, which is an absolute SCAM!! I understood and accepted that the prices and interest rates were jacked up bc of the "fresh start program."" This dealership had just about lost my business with the first vehicle we bought through them. Due to a manager who was condescending, accusatory, and must have had a hair across his ass, his whole demeanor was disgusting . I called the request a pay-off balance on this first vehicle, as it had died year 2 of our 5 year loan, and we only had about 8 months of payments left. Hairy assed manager gave me a five almost $6000 more than it remaing payments., so I asked why is it so high? His answer was if I could pay it or if he could and would reposess the vehicle and sue us. "Nothing else would change." Once I came down, I called back and luckily was connected with a different manager / supervisor, Dennis. So Dennis, the other manager/ supervisor, promised me that he'd take care of inflated and still unexplained remaining balance on our first vehicle. This way, he'd be able to get right into a vehicle ASAP. We bought a van 2013 Toyota SIENNA, with a sticker price of $18,000ish. The purchase was done via phone/ email, and they delivered the van to us. When the gentleman brought the vehicle, he huffed and sighed at me, trying to read through them, so I just rushed and signed them. We loved the van it ran good and was perfect for us with our business. BUT...... 3.5 YEARS LATER We were side swiped by a plow truck, which totaled the van. Remember, the sticker price in this van was a little over $18,000. We had made 36 payments of $525, meaning we had paid $18,900+ in payments (price of vehicle) insurance pay out to the dealership was over $11,000.00. Bringing our amount paid to 29,900.00+. BUT. .... Again, when I call to ask for the remaining balance, I am told we owed $8,900+!!!! ??? Very angry and confused, I dug out my papers, thinking maybe I had finally lost it. Then I saw it, what I didn't see on that day when the huffy-puffy man brought the van and loan documents to sign. They had added an additional $9,380 finance/ executive charge. This was on top of the overpriced principal balance and on top of an extremely high interest rate due to the "freshstartprogram." Never was this charge mentioned in any telephone conversations, emails, faxes, or carrier pigeons. I would have never agreed to paying an additional finance/executive. THIS MEANT A 2013 TOYOTA SIENNA WITH OVER 100,000 MILES HAD A STICKER PRICE OF JUST OVER $18,000 BUT..... THEY CHARGED ME $38,800+. So much for making up for the $11,000+ 2009 Hyundai Santa Fe that y'all charged me almost $30,000 for Dennis. Thanks for that. Never do business with them they lying, shystie theives.

Micheal was very helpful and wasn't pushy. Everything was a quick and easy process to purchase our new vehicle. Emily also made the process seamless.

We love York’s and the Fresh Start program. This is our second purchase in less than 2 years. Thank you!

We just purchased a 2024 Toyota Sienna from York's Toyota, and I can’t say enough good things about our experience. We worked with Mike Brown and Emily Putnam, who were both fantastic! They were friendly, professional, and made the whole process easy and enjoyable. Mike was super knowledgeable about the vehicle, and Emily helped make sure everything went smoothly with the paperwork. We never felt pressured or rushed, and they really took the time to make sure we were happy with our decision. If you’re looking for great customer service and a no-hassle buying experience, I highly recommend York's Toyota.

Excellent service. MARK WAS EXTREMELY KNOWLEDGEABLE AND HELPFUL. MAKING IT AGOOD EXPERIENCE The whole team was professional and prompt in every step of my buying experience

I can say for the first time, that buying a car was a pleasant and even a fun experience for me. I appreciate the patience with my many questions and the ability to negotiate a price that fit my budget. Thank you Mike and Eric for staying late on a weekend to give me excellent service.

Zach was very knowledgeable about the vehicles and wasn't pushy. Was a very quick and easy process purchasing our new vehicle.

We were very happy with the service we received from Mike Brown and Emily Putnam. They explained everything very thoroughly and the purchase was done in a timely manner. This is our third purchase and we will be back.

Great service by Mike and Emily. Sale completed in less than 2 hours, and we are very happy with our Subaru. Nice job.

Such a great experience buying a vehicle from Yorks and Mark Chapman. And Emily Putnam in finance made the process so simple and easy. I will definitely be back for another Toyota.

Sometimes buying a vehicle can be stressful but not at yorks there was no pressure and they were very helpful and nice I would definitely recommend them

Mike Schools was very friendly and did a great job of making the process easy for us.

Zack isn't pushy and listens to the customer's wants. Excellent interaction, highly recommend

Mike Brown went above and beyond with service for us to get the vehicle we wanted!

Great experience, the entire team was super helpful and great to be around. Got me get exactly what I wanted ❤️

Had a great experience at York’s! Mike and Emily were both so helpful and fun! Will def be going back!

Mike Schools was our sales representative, and he went over and above for us to make this deal happen. We greatly appreciated what he did, he made buying a vehicle a pleasure.

This is my second Tundra I've purchased from the folks at Yorks. I told them where I wanted to be for payments and what I wanted for my truck and Mike Schools made it happen. Wyatt in finance had us in and out the door quickly and professionally.

Wonderful staff! They were all so helpful and accommodating!

We had the best customer service that you could ever ask for. Amanda was kind and curious. She was buy far the best and most squared away sales person i have ever had the pleasure of dealing with. I would recommend yorks of houlton and sales person amanda to anyone looking to buy a vehicle.

I found a great sales consultant at Yorks Of Houlton who was very helpful when shopping for a vehicle. I found 2 vehicles that I was interested in and gave Mark my figures. He came back with the numbers that were perfect for my budget. When deciding on my trade in, unfortunately Mark had to leave that part in someone else’s hands , they came back with the trade in numbers that were extremely low, 6500 dollars less than the blue book value. The person that gave me the quote said they don’t take 2012 vehicles and just send them to auction. They had the car I really wanted but unfortunately because of this, Mark lost a sale of a 2020 Cadallic XT4. I wanted to shop local instead of going to Bangor or Portland. I’m actually sad about this for the wonderful sales Consultant. I did end up shopping local and found the same exact car at another dealership and they gave me pretty much the Kelly’s blue book value. Almost 6 times the value compared to what Yorks offered me. Thank You Mark Pritchard for being so helpful and kind. And I’m sorry I couldn’t make that deal. The 5 stars are going to you.

five stars to Mark P....a real gem among the thorns...as the song says, "Simply the Best", better than all the rest!

This is our first experience with buying a new vehicle. Mark Pritchard and Eric Schools worked hard to get us exactly what we were looking for. We found the people we dealt with to be very helpful and courteous. We are very excited and blessed to have this new hybrid. We'll be sure to recommend friends and family to York's of Houlton!

Our experience with Yorks has been great very knowledgeable staff Michael schools was very pleasant and put me in a camry nice car and then Emily Putnam finance manager gave me many finance options and walked us through and with follow up calls to provide the best experience great job thanks Anthony and vickie Mcgill

The absolute worst service department ever. My aunt takes both of her vehicles in to York's for service, but that will no longer happen. I took my aunt's car in for a regular oil change. During the 1st visit for the regular oil change I had also asked them to check the tires and replace 3 caps that were missing as well as asked to reset the computer. They checked the tires and put air in them, even patched a tire but never put caps on the 3 tires that were missing caps. I gave them a chance to correct their mistake by bringing it back on a 2nd visit. After 2 visits come to find out they never reset the computer in the car for the oil and never filled the fluids. I will NOT be returning a 3rd time to allow them to correct their mistake. York's just lost service to an entire family totaling 14 vehicles. VIP Tires & Soucy's now has ALL of our business.

I have had my new Rav 4 hybrid for a week now and I love it! Mark Pritchard, Eric, and Wyatt all went out of their way to provide great customer service and made my first experience of buying a vehicle on my own and at York's of Houlton a good experience. Thank you.

I usually don’t go for writing reviews, but I’m making an exception because everyone at York of Houlton were super nice super friendly and they made something that looked impossible to me happen and they treated me with respect even though my credit wasn’t the best because of unseen circumstances.They reached out to me with this email and calls to me to make sure everything‘s OK and I think that’s awesome.People in the county care about each other and I am very pleased that they went beyond an extra mile and when I walked in and the sales person that I had been talking to on the phone was there and I stated my name, she acted like she knew me forever, which made me feel very comfortable.And when I sat down at her desk, she had obviously done her homework and found vehicles in my price range and had the information about gas mileage, etc. she had all that ready for these vehicles and that made me feel like I mattered. there were many perks as well because I thought I would have to go back and get the vehicle because I was unable to insure it due to my company being closed on a Saturday but no, they delivered my vehicle when they had all the information for the insurance. My vehicle had a full tank of gas and I was so surprise of their generosity, and oh yeah, the two gentlemen who brought my vehicle we’re so stinking cute.

Mark and Emily were great! The process was easy and it was great that they were able to accommodate us on a Saturday morning on short notice. We are very happy with the experience.

Michael Schools and Emily Putnam just sold us a Tacoma. It’s a great ride! This is our third time buying at York’s of Houlton. They have fantastic sales and service departments. So happy with York’s!!

Our salesman, Zach, was very helpful and if he didn't know the answer to a question, he quickly found the answers. It was a very smooth, enjoyable experience. Emily was also a joy to work with. We were very pleased with everyone and the car buying chore (I hate buying new cars!).

I can’t complain to much, the service department is phenomenal. My biggest complaint is the parts department. They are the most rude and arrogant “professionals” I have ever had to deal with. They look at you like you’re stupid for asking a general question. I own both fords and a Toyota, and I have had to buy dealer OEM parts from Yorks. Now being that I’m a woman, Every time I have to deal with them I send my husband in, because every time I call or stop in to inquire about a part I need I’m meet with a condescending and generally annoyed attitude every time. Last time I was made to look stupid after asking a question to make sure a part for my truck was the correct one. If they weren’t the only local ford and Toyota dealer in Houlton I would go elsewhere. This is why my review is 2 stars.

Courteous

I parked my truck in the lot at Yorks of Houlton, glanced around at the available vehicles for sale. I walked into the showroom, almost immediately the gentleman in the corner asked if I needed assistance. That started the process resulting in me purchasing my next vehicle. The salesman was helpful, asking pertinent questions to help determine just exactly what I was looking for. I test drove 2 vehicles, finding both to be pleasing. He asked more questions, searched his computer for any alternative vehicles that may interest me. I thanked him for his service, went home to give the information additional thought. I awoke the next morning and immediately sent an email to the salesman asking that he hold my chosen vehicle for purchase later in the day. Once I got back to Yorks, my salesman had everything prepared for an easy transaction resulting in me driving off in a brand-new Toyota Camry. Due to this salesman's diligence, I was comfortably knowledgeable with the various functions of this new car, the service department at Yorks and the necessary paperwork with a knowledgeable finance and insurance manager. Overall, this was a very satisfying experience.

We had an issue getting insurance, as the vehicle was a rebuilt title, however, every individual we spoke to had the patience of a saint and they went above and beyond to make sure we got our car. 10/10 would recommend.

Thank for taking care of us will do business with you guys again after running a little we got the perfect suv. Mike and Wyatt were awesome

Amanda and Duska were awesome! Made my experience purchasing a much needed reliable vehicle very pleasant and easy.

Our sales representative Mike Brown truly went above and beyond to find the right vehicle for us. He listened to our requirements and searched far and wide to find what we were looking for. It arrived when he said it would and delivery was flawless. I would recommend Mike and York’s of Houlton to all my friends.

I had a great time working with Mike in finding my vehicle. He searched high and low in making sure I got everything I wanted. It took a couple days, but he didn’t give up. I will be a returning customer, for sure!!

The sales and finance teams were very professional and helpful with the purchase of a hybrid vehicle. Their knowledge of hybrid vehicles and the customer service helped secure my decision to buy from York’s

I just traded in my 2022 Highlander Hybrid for a Grand Highlander Limited I have dealt with Yorks for years and always had a great experience. Galen Howe was my go to for years for the various mini vans created by Ford, then I switched to GMC for a few years and because I liked the reliability of Toyota, went back to Yorks, Mike Brown has been the go to guy on both of the Toyota SUV's, he has been great to deal with, I told him the color and trim I wanted, he put the order in and I waited for about a month and picked up the GH Limited Ruby Flare on the 13th of March. Love it so far, and had to call and ask Mike a couple of question regarding a couple of features, he was very helpful. Also Emily Putnam was very helpful in setting up all of the docs to get us on our way...Great job as always guys. Thank you. Holly Henderson

Quick service, excellent deal...great to work with financing...great folks up there...even though I may be a tad bit biased because I've known some of the staff and salespeople a long time...so I knew they were decent folks and they proved it 100%...I highly recomend them...5 stars from me...totally happy..haven't had time to get photos but it's beautiful...thank you all!

Great service, online scheduling very convenient. Very pleased with the whole York’s team. Met our expectations, especially our Sales guy, Michael Schools. Thank you.

They were very personable, and worked with my needs! They were very well with explaining everything and getting the best prices possible for me based on my budget.

Mark and Emily made my experience great! Thank you so much again!

Our experiences with York has alway been good. This is our second vehicle at Yorks. We had to wait for a while but it was worth it. We love our Highlander. Mike was great with us, looked for the color of the interior we wanted and got us what we wanted.

Emily Putnam was personable, friendly and a great help. Her knowledge of potential questions we might ask and her preparedness with the answers made the whole experience go smoothly. Being from The County and having such a lovely personality made us feel at ease. Thank you, Emily.

Picture this you go to trade in the suv that you bought from them pick out your dream truck you bring it home have it for a month register and everything they sell your trade in then call you and say I'm sorry you can no longer buy that truck and we already sold your trade in so you have to pick another vehicle but we don't have anything else like the truck you have so your left with no other option but to pick one so you do and guess what with in 6 months the whole truck starts falling apart 🙄 thanks yorks of houlton definitely won't be back