We contacted York’s regarding a black 2025 Grand Highlander on a Friday afternoon. We were told it was available so I told that person we would be there at 9 the next morning (we live 100 miles away) only to get there and find out the black highlander was offered to someone else after I called. Needless to say, we were disappointed and frustrated that no one called to tell us it was gone before we drove 100 miles. We were a bit disappointed that we drove all the way from Fort Kent and were going to go home empty-handed and 4 hours of travel wasted. Mark Pritchard, however, took really good care of us and helped us into a 2026. Mark was very compassionate and really apologized and asked us to sit with him and let him try to help us. He went to speak with Eric and they offered us one of the Grand Highlanders that had yet to be prepped. The rest is history, Mark, Eric and Emily really gave us first rate service. We felt valued and they all worked very hard to meet our needs. We did not leave with the car (it was delivered to us a few days later – we did not have to go after it ourselves!! Service!!!) Having worked in the Auto industry for 18 years as a “wrench” I know that it is all about service. The vehicles sell themselves – the service brings you back (or not) to that same Dealership. My wife and I left with smiles on our faces feeling like we were treated like family, not like customers. York’s rocked it out – very, very pleased!!

The people at York's of Houlton could not have been more accommodating and more supportive of my purchase of a new Highlander Hybrid. I would recommend them to any good friend or family member. Zach, my sales representative, was awesome and even sent a car for me to test drive and then drove my new car right to my house (2.5 hours away). He was attentive, knowledgeable and caring. They also have a great financial office to help with your loan and Luis was awesome! He answered all of my questions and made it so easy! You can’t go wrong going to York’s!

I did not purchase a vehicle there. My girlfriend did and I was with her. They had the patience of a saint! My GF took 3 weeks to decide that she wanted the truck. There were 2 she was looking at. We did not have to go ip a 3rd time because they brought the vehicle too her! We came from the Bangor area to Houlton. Now THAT is customer service!

Amanda was great! Very helpful thru the whole process. We had talked before we went and she had all the paperwork ready for me when I got there.

Amanda was absolutely great and very patient

everyone was so helpful and made the process really smooth and easy! specifically duska and amanda!! 10/10 service

Excellent Service from Jasmine! We needed a rental car at the last minute and she really helped us out!

Just purchased a Rav4 and worked with Mark Chapman to get it done. Mark was responsive and provided a great experience. The buying process was smooth, as Emily Putnam had everything done by the time we arrived.

Sales consultant, Levi Simpson was excellent to deal with, very professional for a young man,. He was very thourough and organized in giving you any helpful information and very important, never pushy! The sale of my new Toyota tundra was very easy and stress free. They even took the time to deliver the vehicle to me which was an hour away. As far as financing Emily Putnam was also very helpful and got our loan through the banking institution we had asked for, that we deal with on a regular basis with a good interest rate. She was very knowledgable of every aspect of her job. Thank you to York’s of Houlton for having chosen such dedicated employees and the services you provide, looking forward to bringing my vehicle there for future maintenance.i would suggest this dealership to anyone looking for a new or used vehicle.

Quick and easy

This is the second new Toyota I've bought in the past two years from York. Mark Pritchard is the salesman for both and I could not be more pleased with his assistance. Emily in finance was also courteous and professional. In addition I need to commend the service staff for the maintenance on my 2023 Tacoma and I look forward to a similar experience with the 2025 Signia.

I had the chance to bring my inlaw to yorks on 7/18/25 to look for a vehicle. Levi was great no pressure sale. When i get ready to by I newer vehicle i definitely be shopping at yorks

They do good work but I usually wait 2 hours for a oil change.

Levi is the man. Buy from him.

Zach and Luis were great to work with. They got back to me right away and the whole process was super quick

Thank you to all the York staff especially Mike Brown and Emily Putnam. You make it very easy and enjoyable to do business. Thank you!!

I had a fantastic experience at York's of Houlton! From start to finish, everything went smoothly and exceeded our expectations. Levi Simpson was our salesman, and he was absolutely wonderful to work with. He was personable, easy to talk to, and took the time to answer all of our questions without ever making us feel rushed. Emily Putnam handled our loan process, and she made everything incredibly easy and stress-free. The entire staff was knowledgeable, professional, and very accommodating throughout the entire experience. We felt well taken care of and truly appreciated the level of customer service we received. We'll certainly be back and highly recommend York's of Houlton to anyone in the market for a vehicle!

The sales staff was knowledgeable and eager to help answer any questions, the whole process was streamlined and extremely simple for a first time car buyer, really a lot more pleasant than I thought it was going to be.

From the first call with Desarie to the final sale with Amanda the experience was professional, knowledgeable and courteous. Amanda knew what type of vehicle I was looking for and my price range, she stuck to it. An overall pleasure. Best of all, I love my new car. Thank you ladies of York's.

Amanda went above and beyond to find me exactly what would work for us. She's amazing! Had a very pleasant experience.